Privacy Policy

Introduction

PDFRise ("PDFRise", "we", "our", or "us") is a technology service that provides an online API platform (the "Service") at https://pdfrise.com for converting URLs and HTML documents into PDF files.

This Privacy Policy describes how PDFRise collects, uses, stores, and protects personal data in connection with our Service. We are committed to protecting your privacy and handling your data responsibly.

Scope of This Policy

This Privacy Policy applies to personal data that PDFRise processes as a data controller when you:

• Visit our website at pdfrise.com
• Create an account and use our API services
• Contact us for support or inquiries
• Subscribe to our newsletters or marketing communications

Age Restriction: Our Service is intended for use by individuals who are at least 18 years of age. We do not knowingly collect personal information from minors.

Personal Data We Collect

Account Information

• Full name
• Email address
• Phone number (optional)
• Company name (if applicable)
• Country/region
• Password (encrypted)

Billing Information

• Credit card details (processed securely through Razorpay)
• Billing address
• Transaction history
• Invoice details
• GST number (if applicable for Indian businesses)

API Usage Data

• API keys (encrypted)
• API requests and responses (metadata only)
• Usage statistics (conversions, credits used)
• IP addresses
• Request timestamps
• Error logs

How We Use Your Personal Data

With Your Consent

• Send marketing communications and newsletters (opt-out anytime)
• Provide personalized service recommendations

To Provide Our Services

• Create and manage your account
• Process your API requests and generate PDFs
• Handle billing and payments
• Provide customer support
• Send transactional emails

For Legitimate Business Interests

• Prevent fraud and ensure security
• Analyze usage patterns to improve our Service
• Troubleshoot technical issues

Payment Information & Razorpay

All payment transactions are processed through Razorpay, our third-party payment processor. We do not store your complete credit card information on our servers.

Razorpay is PCI-DSS Level 1 compliant and maintains industry-leading security standards. For more information, please review Razorpay's Privacy Policy.

Data Retention

• Account Data: Retained while active, plus 90 days after closure
• Billing Records: Retained for 7 years (tax compliance)
• API Usage Logs: Until Account is deleted
• Support Communications: Retained for 2 years
• Generated PDFs: Automatically deleted after 24 hours

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your data with:

Service Providers

• Razorpay (payment processing)
• Cloud hosting providers (infrastructure)
• Email service providers
• PostHog (privacy-friendly analytics)

Data Security

We implement industry-standard security measures:

• TLS/SSL encryption for all data transmission
• Secure hashing for API keys and passwords
• Strict access controls
• Regular security audits

Cookies and Tracking

Essential Cookies (Required)

Analytics Cookies (Optional)

We use PostHog for privacy-friendly analytics. You can opt-out through our cookie consent banner.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in machine-readable format
• Withdraw Consent: Opt-out of marketing emails anytime

To exercise these rights, email us at: support@pdfrise.com

Regional Rights

For Users in the European Union (GDPR)

EU/EEA users have additional rights including the right to lodge a complaint with your local data protection authority.

For Users in California (CCPA)

California residents can request information about data collected in the past 12 months and request deletion.

For Users in India

We comply with the Information Technology Act, 2000 and related rules.

Grievance Officer: support@pdfrise.com (Response within 1 month)

Children's Privacy

Our Service is not directed at children under 18. If we discover we have inadvertently collected data from a minor, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email. Your continued use after changes constitutes acceptance.

Contact Us